Faq

Find the answers to your questions.

What types of items do you sell?

We offer a wide range of handcrafted leather goods, including handbags, wallets, belts, cardholders, coin purses, and much more. All our products are handmade with high-quality materials.

How can I place an order?

To place an order, browse our website, add the items of your choice to
your cart, then follow the instructions to complete your purchase. You will receive a confirmation email
once your order is validated.

What are the accepted payment methods

In Morocco, we accept cash on delivery as a payment method.
Internationally, we primarily accept PayPal as a payment method.

Do you deliver internationally?

Yes, we deliver worldwide. Shipping costs and delivery times are included in the price
displayed on our website.

How can I track my order?

Once your order is shipped, you will receive an email containing a tracking number
and a link to the carrier's website. This will allow you to track the progress of your
package in real-time.

Can I return or exchange an item?

Oui, vous pouvez retourner ou échanger un article dans un délai de 14 jours après réception de votre commande. Les articles doivent être retournés dans leur état d’origine, non utilisés et avec leur emballage d’origine. Please contact us for more details.

How do I care for leather items?

To maintain your leather items, we recommend using a soft
légèrement humide pour les nettoyer. Évitez l’exposition prolongée à l’eau et au soleil.
Use specific leather care products to nourish and protect your items.

Do you offer personalized items?

Yes, we offer customization services for some of our products depending on the
type of leather. Please contact us to discuss your specific needs and the available
options.

How can I contact customer service?

For any questions or assistance, you can contact us via our contact form on
the website, by email at fezyoshop@gmail.com, or via WhatsApp at
212652539589. We strive to respond to all inquiries within
24 hours

What are the order processing times?

Orders are typically processed and shipped within 1 to 2 business days
For personalized items, the processing time may be slightly longer. You will be
notified by email in case of any additional delay.

What are the delivery times within Morocco?

In Morocco, orders are typically delivered within 24 hours.

What are the delivery times for international orders?

North America: 5 to 7 business days
Europe : 3 à 5 business days
Asie : 5 à 7 business days
Asie : 5 à 7 business days
Asie : 5 à 7 business days

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